Al Fresko

FREQUENTLY ASKED QUESTIONS

GRAZE BOARDS

Do you do custom orders?

While we are able to cater to most dietary restrictions, we do not offer customization of our boxes or boards.  Please inquire about our custom grazing tables for gatherings and events. 

Do you accommodate food allergies?

We recommend anyone with a severe food allergy refrain from consuming our products as the boxes, boards, and tables are NOT prepared in an allergen-free environment. We are able to accommodate gluten-free and plant-based requests.

When should my board be consumed?

We recommend boards should be refrigerated upon delivery and consumed within 48 hours of delivery or pick up for maximum freshness and quality.

Graze boards are created on an eco-friendly one-time use platter and do not need to be returned, it is yours to keep!

ORDERING 

How soon in advance do I need to place an order for pick up or delivery of a graze box, platter, or table?

Graze boards require a 48-hour notice.

Graze tables require a minimum of a 7-day reservation.

All of our experiences require a 5-day notice, reservation

(if available, we will try our best to accommodate- please email hello@alfreskoexperience.com)

What is the best way to place an order?

The best way to place an order is through our website.  On the top menu, select the SHOP button and find what best suits your needs.  If you would like to speak with someone regarding an order you can email us at hello@alfreskoexperience.com and we will get back to you within 24 hours.

If you are seeking a rush order, please call us at 858.888.6294 for the quickest response. 

What are your pick-up and delivery hours?

Pick-up hours are between 2-3pm at our shop in Oceanside - 602 S Tremont St.

Delivery may be available on a very limited basis - please reach out to hello@alfreskoexperience.com if you are interested in delivery.

RETURNING EQUIPMENT- GRAZE TABLES  

Does the serving equipment need to be returned?

Yes, this applies to all graze boards and graze tables.  All serving boards and any additional equipment must be returned to AL FRESKO within 48 hours.  We are happy to pick up and collect for a fee.  Please specify this upon booking. 

All equipment rented to you must be washed and dried with only warm soap and water.  Please remove any food and place in issued AL FRESKO box for return. 

CANCELATION POLICY

What is your cancelation policy?

In the event that Client wishes to cancel the services of Al Fresko, the Client must provide written notice of cancellation to Caterer 14 days prior to the event date. If the event is canceled within 14 days of the event date, a cancellation fee of 20% from the total contract amount shall be made, which shall be deducted from the down payment. The remaining balance, if any, shall be returned to the Client. In case of failure to notify Al Fresko, the Client shall be billed the total amount of the Contract.

Are tickets for events refundable?

No, tickets for events at the shop (wine tastings, dinners, etc) are non-refundable but can be transferred to another guest.